FAQ about template3 SMTP/POP3 Email Hosting

What is template3 Email Hosting? Is it better than other free emails?

template3 Email Hosting is different from any other web-based free email services. It is designed for high-end users, professionals and businesses. You can use popular email client applications such as Microsoft Outlook or Outlook Express to access template3 email. You can keep your emails on the web or download to your local PC; you can create multiple email accounts for your organization and have virtually unlimited email box sizes; you can also configure high-end enterprise features such as private domain emails, auto reply, auto forward, email aliases and mailing list, etc.

How do I get started with template3 email?

If you are not a template3 member, you need to sign up now. Once you become a member, then you have an email account: USERNAME@VOSIbiz.com. Please visit our online help pages for Microsoft Outlook and Outlook Express. For all other email client software, please choose the default SMTP/POP3 port setting, both the SMTP and POP3 servers are mail.VOSIbiz.com. Please note all out-going emails require logon.

What is the maximum email box size and the maximum email size?

template3 offers 1GB free email box size; if you use Outlook or Outlook Express, then you can get unlimited email box sizes by downloading emails to local. The maximum email size is 10MB for non-members; 20MB for premium members. It is strongly recommended that you upgrade to premium service for Outlook email access as otherwise, there will be many restrictions.

Is it possible to email a very large file, say a 200MB file?

While it is possible for template3 email to support such big email attachments, other email servers generally can only handle less than 10MB emails. So in this case, please use template3 Online Storage and Sharing service. You can share any size files, or many files very easily with template3 FileManager or any FTP client software.

I have a small business with 10 employees. Can I get 10 email addresses?

Yes, you can use our Group Account service. You can easily upgrade to a group account, and then create sub-accounts. Group Account service gives more flexibility. You can manage sub-accounts yourself. Cost-wise, it is also a lot cheaper than buying services individually.

What are the most frequent problems our users experience?

(1) When setting up template3 email account, please make sure that "All out-going emails require logon" is checked and the logon credentials should be the same as the POP3 settings (the same as template3 account logon info).
(2) Some spam-filters might incorrectly filter template3 emails. In this case: check your junk/bulk mail folder and contact your other email service provider to not filter template3 emails.

Can I use template3 email for sending spam emails?

Spamming is strictly prohibited. Your account will be disabled immediately should you engage in any spamming activities. As a prevention for such abuse, each user can send a limited number of emails per day.

Can I access template3 email from multiple computers (using Outlook)?

Obviously, you can access template3 Email using webmail from any number of computers. For Outlook access from multiple computers, please make sure you keep emails on server for a few days before you delete them. It is recommended to keep your emails on server for 5 days. For more info, please click here.

How can I create my own domain email accounts?

You must be a premium user to use private domain email feature. First of all, you must own a domain name. If not, you need to register a domain with any domain registrar company, e.g. network solutions or Register.com, etc. Once you have a domain, please add a DNS MX record using their web interface. The MX record should point to template3 email server: 66.220.9.56. If you have any questions, please contact your domain registrar’s customer support.
Once you have a domain name, please click here to setup with template3.

Do you offer any email backup software?

Yes, template3 offers template3 Online Backup software, which can automatically backup your files or emails, for more info, please click here.

Do I need to install any client software to access template3 email?

No, you can access template3 email from the webmail interface, or from any email client software.

Can I set email rules and email filters?

Yes, using Microsoft Outlook or Outlook Express, you can setup any email rules or filters. For more info, please click here.

Is the service really free?

Yes, we offer free service. However, free service is for personal and casual use only. It has a lot of restrictions. It is strongly recommended to upgrade to premium service. Please note template3 account has several types: (1) Free Account and True Account; both types are free service accounts. If you sign up template3 with a free email address (such as Hotmail/Gmail), your account type is a Free Account. If you sign up with a corporate email address (such as XXX@Microsoft.com), your account type is a True Account.
There is generally no limit on webmail usage. You can send any number of emails with the web interface. There is no limit on the attachment file size. However, it is strongly recommended using FileManager or FTP for sharing large files.
For SMTP service, a Free Account can only send 5 emails/day, while a True Account can send 25 emails/day. The maximum attachment file size for a Free/True Account is 2MB. The maximum number of recipients is 3. A Premium Account can send 100 emails/day with much less restrictions. (Please contact NULL if you need to send more. Note spamming is strictly prohibited), The maximum attachment file size for premium accounts is 20MB. Using FileManager or FTP to share any size files!